This Privacy Policy clearly explains how your personal information is collected, why it is stored, and how it is kept secure on lucky 5.
At lucky 5, we follow international-standard technology and policies to ensure the security of every member's information.
Every transaction and login is protected with 256-bit SSL encryption — no one can intercept or steal your data in transit.
Lucky 5 never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.
All data is stored on secure servers that comply with international security standards. Regular security audits are conducted to ensure ongoing server protection.
You can view, update, or request deletion of your stored data at any time. Your rights are our highest priority.
We only use necessary cookies. When you first visit the site, you will be able to select your cookie preferences.
Your data is not kept longer than necessary. All personal information is deleted within a defined period after account closure.
Welcome to the lucky 5 platform. Our Privacy Policy explains what information we collect when you use lucky 5, why we collect it, and how it is used and kept secure. This Privacy Policy applies to the lucky 5 website, mobile app, and all related services.
We believe transparency is the best policy. This Privacy Policy is written in plain language so every member can easily understand it. By creating an account or using the lucky 5 platform, you automatically agree to this Privacy Policy.
Important: We never store your password, payment PIN, or full card number. All such information is processed using fully encrypted methods.
Lucky 5 collects three types of data — information you provide directly, data collected automatically, and information received through third parties.
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Identity Verification & KYC |
| Contact Information | Mobile number, email address, physical address | Account Management & Notifications |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Usage Data | Game history, betting records, login activity | Service Improvement & Personalization |
Lucky 5 collects your information in the following ways:
We only collect information that is strictly necessary. Collecting unnecessary or excessive data goes against lucky 5's policy.
Lucky 5 uses your information only for specific and legitimate purposes. In accordance with our Privacy Policy, collected data is used for the purposes described below:
Please Note: Your information is never sold or transferred to third parties for advertising purposes. This is an unwavering commitment from lucky 5.
Lucky 5 does not generally share your information with third parties. However, certain information may be shared in the limited circumstances outlined below:
All third-party partners are required to comply with lucky 5's privacy standards. Any breach of contract results in immediate termination of the partnership.
Lucky 5 uses cookies and similar technologies to improve your experience on the website and app. Cookies are small files stored in your browser that retain information about your site usage.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features.
As a lucky 5 member, you have the following rights over your own data:
You may request to know what personal information we hold about you at any time.
You may request corrections to any inaccurate or outdated information at any time.
You may request deletion of your data after your account is closed.
You have the right to object to the use of your data for specific purposes.
You may request a copy of your information in a standard, portable format.
You can request to opt out of promotional emails or SMS at any time.
To exercise any of your rights, please contact us: support@lucky5.biz — We typically respond within 7 business days.
Lucky 5 uses industry-standard technical and administrative measures to protect your data. Our security infrastructure includes:
That said, no online platform can guarantee 100% security. You are also responsible for using a strong password and keeping your login credentials confidential.
Lucky 5 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that an account belongs to an underage user, it will be immediately closed and all associated data will be deleted.
To Parents & Guardians: If you suspect a minor is using the platform, please contact our support team immediately. We will take prompt action.
Lucky 5 may update or revise this Privacy Policy at any time. For significant changes, we will notify you via your registered email or mobile number. The date of the latest update will always appear in the "Last Updated" section at the top of this page.
Continued use of lucky 5 after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our data protection team:
Our support team is available 24/7, every day of the week. We are committed to responding promptly to any privacy-related concerns you may have.
Your personal information is completely safe with lucky 5. Register today and become part of Bangladesh's most trusted gaming platform.